Do you maintain a friendly, hospitable environment for your customers?
Scripture relates, “Do not neglect to show hospitality…” (Heb. 13:2 NASB).
Customers will call our establishment every day.
Answer the phone in a friendly, clear manner. Don’t act rushed but take your time.
Ask how you may help and then wait for the answer.
If you failed to understand your customer, clarify and ask questions. Strive to be patient.
Train your staff to be equally diligent. Listen and observe how they react to customers on the phone. Coach and correct as necessary.
Your phone hospitality will bring in customers.
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Steve Marr has learned from 40 years of business experience that God's way works.
As an author, speaker and business consultant, Marr helps companies and organizations apply the ancient wisdom of the Bible to avoid the common mistakes and headaches of growing a business.
Marr offers spiritual and practical insights through one-on-one consulting, a monthly syndicated business column, his best-seller books Business Proverbs, Roadmap to Success, and the 2007 release of Integrity in the Workplace, and the one-minute radio feature "Business Proverbs," which can be heard on over 1,200 radio stations internationally. He also provides radio interviews on time sensitive business topics and how being a godly business person brings glory to the Lord.
Marr uses compelling case studies to generate discussion on the business and Biblical principles he offers. Steve involves the audience to make each event practical in application. Seminar notes are available to allow particpants to act upon the "take aways."
He can help you, your business or group find peace of mind, hope and satisfaction in doing business God's way.
