Ezekiel wrote, "Behold,...like mother, like daughter" (Ezek. 16:44 NASB).
While daughters often reflect their mothers, so a business will be a reflection of the owner.
Determine the three most important characteristics you want the business to project to customers, and then ensure you demonstrate to every employee those characteristics.
Your demeanor in working with customers will be noticed and your follow through observed.
Your staff will observe your consistency, understand those behaviors, and then more effectively serve your customers.
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