Scripture relates, "If we deliberately keep on sinning after we have received knowledge of the truth, no sacrifice for sins is left...only... judgment..." (Heb. 10:26-27 NIV).
After we have corrected a staff member, we need to offer genuine forgiveness when we are told he or she will correct future work.
When the person continues to commit the same error or demonstrate a consistency in not following through, we need to establish consequences.
Then performance will improve, and customers will be well served!
All rights reserved. Used by permission.