Do you let staff off the hook time after time, because you believe you need to keep offering forgiveness?

Scripture relates, "If we deliberately keep on sinning after we have received knowledge of the truth, no sacrifice for sins is left...only... judgment..." (Heb. 10:26-27 NIV).

After we have corrected a staff member, we need to offer genuine forgiveness when we are told he or she will correct future work.

When the person continues to commit the same error or demonstrate a consistency in not following through, we need to establish consequences.

Then performance will improve, and customers will be well served!

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