Is there any part of your business that you have ignored lately?

King Solomon wrote, "Through" avoiding work "the rafters sag, and through slackness the house leaks" (Eccl. 10:18 NASB).

Unhappy customers rarely turn into a flood of lost customers overnight.

Establish a system to measure every customer complaint, merchandise return or billing problem. Determine a quality standard and then measure for any decrease.

Faithfully maintain your measurement records and take immediate action when problems increase, before you notice any loss of business.

Your effort in establishing a customer quality-measuring system will keep your customers solid and your business from leaking.

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