The Apostle Paul wrote, "But now finish doing it..." (2 Cor. 8:11 NASB).
When we respond to customer complaints, we must ensure that the problem is completely resolved.
You may have the issue resolved in your mind, but until the customer hears from you, receives the credit note, merchandise replacement or information requested, the concern is still open from your customer's viewpoint.
No customer wants to feel like he or she is pulling teeth to resolve a situation.
Follow through on customer issues to completion, and watch your business grow with repeat business.
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