Secure Password Reset Tool

This is a User Guide for the new password reset tool. This tool allows end-users to reset their own passwords by using information they have previously entered, such as a cell phone number, an alternate email address, or by answering four secret questions. The tool allows the user to set up a new password that will take effect immediately.

Security Data Must Be Setup PRIOR To The Using The Reset Password Tool

Go to, where you will provide an alternate email, phone number, and 4 security questions. 


Now go to

Enter you full email address with cfaith.

Choose which option you would like to use to reset your password.

If you have trouble with these instructions feel free to call 800-748-8107.Our hours are 9 a.m.- 5 p.m. (CST), Monday-Friday.