When a customer asks a question and you don’t know the answer, how do you respond?
King Solomon wrote, “A fool multiplies his words” (Eccl. 10:14 NASB).
We may feel foolish when a customer asks a question and we don’t have the answer. However, better to confirm and understand the question than to say, “I will need to check that out and get back to you.”
Ensure you gather any other questions and tell the customer when you will respond with the information.
If you’re late, get back to the customer and confirm you are still working on the issue.
Customers always prefer the correct and thorough answer rather than the quick, foolish answer.
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Steve Marr has learned from 40 years of business experience that God's way works.
As an author, speaker and business consultant, Marr helps companies and organizations apply the ancient wisdom of the Bible to avoid the common mistakes and headaches of growing a business.
Marr offers spiritual and practical insights through one-on-one consulting, a monthly syndicated business column, his best-seller books Business Proverbs, Roadmap to Success, and the 2007 release of Integrity in the Workplace, and the one-minute radio feature "Business Proverbs," which can be heard on over 1,200 radio stations internationally. He also provides radio interviews on time sensitive business topics and how being a godly business person brings glory to the Lord.
Marr uses compelling case studies to generate discussion on the business and Biblical principles he offers. Steve involves the audience to make each event practical in application. Seminar notes are available to allow particpants to act upon the "take aways."
He can help you, your business or group find peace of mind, hope and satisfaction in doing business God's way.
